Monitoring agent
Cancellation Intelligence Console
Cancel rate
3.8%
-0.6% vs last week
Tickets escalated
42
+9 this week
At-risk cohorts
3
US West, EMEA SMB, EDU
Daily cancellations & trend
Hover any point to inspect that day's churn drivers.
Oct 12 • 42 cancels
Oct 19 • 57 cancels
Oct 24 • 88 cancels
Oct 29 • 49 cancels
Top drivers today
- Billing failures31%
- Onboarding fatigue24%
- Feature gaps18%
- Support delays12%
Alerts
US West trial cohort cancellation rate crossed 6.5% threshold (target <3%).
Stripe webhook failures have doubled week-over-week.
New retention playbook rolled out to EMEA SMB — early uplift +1.1%.
Summary vault
Executive-ready cancellation briefs
The agent automatically uploads every synthesized RCA package. Click any file to open the latest PDF/HTML report.
Oct 31, 2025
PDF
Trial cohort spike RCA
Deep dive on US West install cancellations with mitigation plan.
Open report
Oct 28, 2025
HTML
Playbook adoption audit
Activation drop-off analysis plus frontline coaching notes.
Open report
Oct 22, 2025
ZIP
Weekly retention pack
Bundle with SQL outputs, dashboards, and narrated transcript.
Open report